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Originally Posted by aceflor
Canuck is not so much trying to make a point regarding how many here are satisfied in the end with Amazon. He is trying to show how many devices have been returned (even if the customer was then happy with the replacement). Now why is he doing that I wonder...  |
I disagree. The point is that the vast majority of people
are happy with the first device they receive.
Yet, the "hot threads" in this forum involve a small, but extremely vocal minority which suggests that it's almost impossible to find even a decent-looking paperwhite, and that it's totally normal that (almost) everybody returns their devices at least once or twice, and possibly up to ten times or more, before getting a device that they can barely stand.
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The bottom line is how easy it is to get a replacement until you are happy with your device if you are an amazon customer, and how impossible it is if you are a kobo customer. And that fact is so blatant that there really is no need for a poll to prove it.
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Yes, it's easy. But it's a hassle both for the consumer and for Amazon. And last not least, if everybody was returning their Kindles 5 times, their price would probably double. But fortunately, only a small but vocal minority does that.