Thread: Aura HD aura suddenly frozen without a cause in sleep screen
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Old 10-05-2013, 12:39 AM   #3
einkgood
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Posts: 13
Karma: 6594
Join Date: May 2013
Device: kobo aura hd
Quote:
Originally Posted by GeoffR View Post
It is possible that the screen has broken, rather than it being a firmware or other problem. If it broke while the sleep screen was showing then it will continue to show that screen even if the rest of the device is functioning normally.

To test this, check if the LED flashes its normal sequence when you turn it on. Then try connecting it to a computer via USB (you will need to tap the screen where the connect button normally shows, even though you can't see it.) If it connects so that you can see the device's filesystem from the computer, then it is probably a broken screen.
Thanks for reply. I'll try to do that. But in any case, fact which I need to asking for exchange is not change. I said 'manage to pay for shipping fee' to kobo. But their reply isn't come yet.
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