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Old 10-04-2013, 08:58 PM   #610
jswinden
Nameless Being
 
Quote:
Originally Posted by laura99 View Post
Well that did not go to well. The transferred me to a specialist and she basically said that is just the way it is, sorry.

If these show up in Best Buy before the 30 days I may just buy one and see if it is better. If not, may just return it and stick with the basic Kindle.
Wow, that sucks! Call again and demand a bump up to 2nd tier CS. Be polite but firm and see if they budge any. If not, maybe the PW2 needs to develop another symptom or two in a week or two, if you get my drift. Normally I would never suggest the latter, but since Amazon seems to not have a conscience about releasing defective units that surely they know are defective, then why should you let your conscience keep you from getting a replacement to try?
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