Quote:
Originally Posted by SampleAndy
Last year, I'd nearly convinced myself that I had to have a new Paperwhite, until I'd read about all the problems people were having with them, and seeing the blotchy screen pictures. I waited until October? and went to Best Buy, where I could see what I was buying before I took it home. I played with the demo, and I had the rep open the box on the new one and did all the tests I could think of there in the store before I took it home.
Some time later, I repeated the process and took home a Fire HD. A little later than that, I proceeded to drown it. Even though it hadn't been purchased from Amazon, they replaced it. It'd be great if Amazon only sold perfect products, but they definitely stand behind them. 
I wasn't really considering a PW2 until I'd read partway through this thread, but now that I've read ALL of it... I'm perfectly... well, almost perfectly happy with my PW1. Thank you all for taking the risks and posting your experiences. I really appreciate your help, back then and now. 
(if you're curious about the soggy Fire story.)  |
Just read your soggy Fire story. That's impressive, for sure. Glad you got a new one.
Amazon got in touch with me after I left a poor review of the PW1 and they were great sending out replacements for it. Unfortunately, none of them were perfect, but I did appreciate their customer service going above and beyond.