Quote:
Originally Posted by pilotbob
Did you report this to Apple?
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Good luck reporting anything to Apple. They send you on a merry-go-round of support webpages, and call it "Express Lane".
I suppose it's the express lane to
frustration.
There appears to be no way to send an
e-mail to Apple support. None. Zero. Zip. It is no coincidence. Despite their enormous resources, Apple seem overwhelmed by user feedback -- and so they need to hide from their customers as much as possible. I've had a similar experience with Google and Amazon.
Here's what happened to me: ever since I upgraded my iPad 3 to iOS 7, I basically never get to see my lock-screen anymore. Instead, I get to see the hideous, hazy notifications screen every time. (By the way, that's another aspect in which iOS 7 is markedly uglier compared to iOS 6: why splash notifications in
full-screen on the iPad's huge screen, even if there are only 2 or 3 short notifications?)
My iPad is the 3G version, but I have no SIM card in it. I only insert a SIM card when staying abroad. This was no problem for the iPad in earlier iOS versions.
iOS 7, however, now insists on popping up a "No SIM card installed!" notification for me, approximately every hour or so (in sleep mode). That's 24 times per day. Every day. How dumb can iOS 7 get?
So I tried to contact Apple support about this. It can't be done -- not via e-mail or web form (the easiest way to get in touch and open a support ticket; so, they don't
want you to open a support ticket). You end up on a page where you're supposed to pay $19 per "support incident". You can also request an "exceptional case", but when I did that, I got transferred to a chat window, and I timed out there every time, with no indication whether the chat window was even working.
So much for "reporting issues to Apple". Just forget it.
