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This is going to sound crazy, but when I run my thumb over the edges of the Aura, I get black smears on my thumb. It's almost as if there is "ink" in between the gap between the screen and the frame of the Aura.
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In the immortal words of Groucho Marx, "Then don't do that!"
Sounds like a careful and in depth wiping with a clean cloth is in order at the very least. I'd ask for witnesses, and film it, just to be sure. You can never compile too much evidence...