Quote:
Originally Posted by jswinden
It is more the process of returning to BB that I don't like. I have to go stand in line at the Return desk, which is usually staffed by people of little knowledge. It takes forever, and isn't a good experience. With Amazon you just print a label and mail it back to them. As of now, though, I seriously doubt I will buy a PW2 before they correct the problem with pin holes. I really don't want to go through the process of returning multiple PWs like I did last year. So I'm in wait and see mode now.
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Ah, I gotcha. I guess for me I wanted to try another one right away, so it seemed an easy option. I'm not holding my breath on them fixing the pinhole and dust speck problem. They knew about them last year and I'm surprised to see it happen again this year. I assume they are using cheaper production to make the kindles now. It's amazing to me now looking back that my previous Kindles (Kindle keyboard and touch) were pristine right off the bat. Obviously adding the second lighted screen has introduced a lot of potential problems, or their quality control is seriously slipping. Maybe some of both.