Thread: Troubleshooting Kindle 3 Wi-Fi 'screen damaged'
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Old 10-02-2013, 03:25 PM   #1
veroiatno
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Posts: 7
Karma: 27450
Join Date: Aug 2013
Device: Kindle 3
Kindle 3 Wi-Fi 'screen damaged'

Hello guys ,
does somebody knows if this is possible to be fixed -> photo
I was traveling to Europe, on the way back was reading in the plane and before we land I put it back in my backpack. Today I got my leather cover and I just found out this problem with the screen. I'm thinking that something happened on the airport while passing x-ray scanners or so...
I am wondering if there is some way to clear the screen or any other way to fix it . Just had a conversation with Amazon's CS but unfortunately my warranty already has expired SAD story


PP: I got an email from Amazon CS (nice guys)

Hello,

I’m following up with the recent chat interaction we had about your Kindle device.

Thank you for contacting in today and taking the time out of your busy schedule. I'm sorry to hear about the issue with your Kindle device.

This is something we need to take into serious consideration, I've passed your issue along to the appropriate people as we continue to determine ways to improve the Kindle experience for our customers.

It is always important for us to hear how customers react to all aspects. Your valuable feedback will help us to improve the selection and service we provide.

Just so you know, your Kindle device is outside of our One-Year Limited Warranty. We'll be able to replace the device at a discounted price....

Last edited by veroiatno; 10-02-2013 at 03:34 PM.
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