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thanks for your reply.
I managed to restore my Glo and I'm not going to try and downgrade the firmware as the instructions are not clear and I really don't want to "brick" my unit just because I'm unhappy with the implementation of features within the UI.

This is how I restored my Glo after the WSOD (White Screen Of Death) which occurred during a manual install of a earlier firmware.

Do a Soft reset whilst the squares are going around and around.
Screen should now be white.
whilst screen is white (non active), connect Glo to PC (kobo desktop inactive).
switch unit on again.
follow the reset prompts.

No hammer needed.

I'm utterly disgusted at the lack of information on Kobo's web site regarding hard resets and restoring options, and as for their desktop software, they can put that where the sun doesn't shine as it is useless at restoring.

Why doesn't Kobo desktop give the user the option to downgrade the firmware if he she so desires ?, new firmware isn't always better from a UI perspective.