The worst kind of response one can get from tech support.
I call it "the echo response": "Can you do X for me?" -- "No, we can't." No hint of a
solution, no apparent desire to oblige the customer.
You can only draw your conclusions as to the provider of such services. I love the Merriam-Webster dictionary; it's the best American dictionary, for sure; but on the iPad/iPhone, the Dictionary.com app has served me well. Also, the newly added Oxford dictionaries are nice -- although Apple's implementation of them in iOS 7 makes them partly dysfunctional.