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Whereas the readers themselves are pretty comparable among the Kindle (Amazon) and Kobo, the firmware for the Kindle is more stable and less buggy. Where Amazon truly shines is in the customer service department. Dealing with Kobo is worse than going to the dentist and having multiple root canals, whereas it is a joy to deal with Amazon CS. As others have said, if you need to return a book, you just click a button instead of going through h**l dealing with Kobo. That right there puts the Kindle ahead in my book. I do love the Kobo Mini, though. It is a very compact and light reader. I wish Amazon would make something like that form factor.
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