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I'm having return/exchange issues also. Also bought mine from kobo.com us site.
I got my Aura HD on 9/4 and it has 2 pinpricks in the middle of the screen that are highly noticeable. I contacted them right away and after providing pictures etc. they agreed to send a replacement.
On 9/13 they give me a tracking number for the replacement.
A couple days later I notice they tracking number they gave me is being shipped to Canada, I live in the USA.
Now I'm getting the runaround.
Is there a better email to use, because the only responses I'm getting is from Tier1 in chat, Tier 2 hasn't responded since giving me the tracking info.
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