Thread: Glo Expected Battery Life (and customer service frustration)
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Old 09-27-2013, 02:31 PM   #5
thel8elvis
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Posts: 10
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Join Date: Aug 2013
Device: NST Glowlight
Quote:
Originally Posted by jkr View Post
Dear all,

I have a glo, currently running 2.8, that I got last December. Currently the battery life is abysmal: if it's fully charged and in standby, it will go down to nothing in a few days. Worse than my wife's iphone, than a tablet, etc.

I assume this is some problem with the firmware/hardware. It certainly wasn't this way when I bought it. My concern is that when I called Kobo to ask about it, they told me that after six months, this is what is pretty much expected. They further said the one month of battery life is based on reading thirty minutes or less with wifi and light off, and then shutting it off altogether. So, essentially 30 x 30 = 900 minutes = 15 hours powered on. Again, worse than almost any tablet or smartphone I've come across.

On the whole, my conversation with (the very nice and polite) customer service was quite frustrating: first my problem was that I wasn't chargin it 4-6 hours a day. When I said I had been, they said that if I was charging it overnight, my problem was overcharging. And so on -- the essential gist was that, after owning it six months, one or two reads in week was what I could expect.

Now, I love the device (this problem notwithstanding) and if this is actually just a rare glitch, I'd probably suck it up and buy the new aura to replace it. But what I'm concerned about is that they swear up and down that this is expected behavior. Is this correct? Should I expect a dead battery after two or three days on standby with future devices? Or was I getting the runaround? That would be annoying, but at least it would mean that a new device would likely not have this problem.

Thanks,
Jesse
Was just about to post a similar thread.

I have only had my Glo since july. Last night, it went from 41% while reading for about 30 minutes, to needed to be charged when I woke up this morning. (I always put it sleep, not off, and wifi is never on)

I searched the forum, but didn't see any agreed upon methodology for testing battery life. I left the light on for about 8 hours on day, and that hardly made a dent in the battery, just a few percent. So either there is a firmware bug(I'm on 2.8.1), or a problem with the infrared 'touch' sensors, or something else entirely.

I am hesitant to contact customer service, because the battery is a "consumable" and I don't want to get the same run around as you appear to have received. But the battery life doesn't sounds like what others have reported.

I'm open to suggestions. Does anyone have experience with customer service who can say they might actually replace it ?

Or a decent way to measure battery performance ?
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