MobileRead Forums - View Single Post - Glo Expected Battery Life (and customer service frustration)

jkr · 09-27-2013, 11:29 AM

Thanks for the reply. No, no cover at all. And I do keep the wifi off.

Okay, so it sounds like I just have a defective product somewhat. That's more reassuring than the official kobo line which was that (quoting the transcript of the chat they sent me) "Based on the time frame that you have your device. 5 days is
normal because you read on your device every day." That was in context of having owned it 7 months, reading 30-45 minutes a day and leave it in standby the rest of the time with wifi off.

It's gotten worse now, but I see no reason to believe that their response will be different.

I wish they had been a bit more upfront with me, but I do like their device better than the competitors, so I guess I'll just roll the dice on the next one.

09-27-2013, 11:29 AM	#3
jkr Junior Member Posts: 7 Karma: 11514 Join Date: Aug 2013 Device: Kobo glo	Thanks for the reply. No, no cover at all. And I do keep the wifi off. Okay, so it sounds like I just have a defective product somewhat. That's more reassuring than the official kobo line which was that (quoting the transcript of the chat they sent me) "Based on the time frame that you have your device. 5 days is normal because you read on your device every day." That was in context of having owned it 7 months, reading 30-45 minutes a day and leave it in standby the rest of the time with wifi off. It's gotten worse now, but I see no reason to believe that their response will be different. I wish they had been a bit more upfront with me, but I do like their device better than the competitors, so I guess I'll just roll the dice on the next one.