Quote:
Originally Posted by Stitchawl
Grrrrrrrrrrrrrrrr................................. ........
My US bank has decided to implement new security protocols for on-line banking. Two months ago they asked customers to verify a telephone number at which they can be reached for a one-time check. I immediately wrote to Customer Service and told them that I was out of the country and asked how I could deal with this as my phone number in Thailand is different than the one in the US. I was told by a very clever representative that I needed to come into the bank to change the number. I wrote back that I was out of the country and could NOT come in to change the number, but that my son was AT my number and could take the call. The same rep wrote back that I should add my son's name to the account for that to work. I wrote back and asked her to add my son's name to my account. She wrote back saying that I would have to come into the bank to add his name... I wrote back that I was out of the country and could NOT come in to add his name. I asked again HOW I could deal with this problem while being out of the country. She wrote back and told me that her supervisor told her that SHE could enter my Thai phone number, which she did. Unfortunately, their automated system, while allowing for longer numbers to include dialing International country codes, doesn't allow for the 011 prefix to allow their system to access the International dialing service. And their human Customer Service can't override the new computer security protocols... It must be accessed by the automated computer system.
It's a good thing Life Support isn't computer controlled. Oh... wait....
Stitchawl
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Oh, gee, Stitch. Banks can be so obnoxious, can't they? As to computer-controlled, it reminds me of this show I was watching on Netflix that is kind of a take on Stirling's "Dies the Fire" series. Anyway, a one of the characters, a Gates/Jobs-type-guy, feels pretty useless without computers and Internet. The episode that gave a bit of his backstory was my favorite.
Another genealogy vent here. I got my greatx3 grandfather's marriage licenses (or copies thereof, I think) from the New Orleans Public Library, who were nice and speedy as possible in getting me those ($2 a pop because his first wife died young and he remarried, so there were 2).
Anyway, I was so disappointed! There was really no information on there pertinent to what wanted beyond what I found in the online index. No names of the bride or groom's parents. The witness wasn't even one of my greatx3 grandfather's brothers, so I can't even be 100% sure I got the right guy, though I am reasonably certain. *Sigh* I really wanted his first wife (my greatx3 grandmother's) mother's name.