Quote:
Originally Posted by Stitchawl
Grrrrrrrrrrrrrrrr................................. ........
My US bank has decided to implement new security protocols for on-line banking. Two months ago they asked customers to verify a telephone number at which they can be reached for a one-time check. I immediately wrote to Customer Service and told them that I was out of the country and asked how I could deal with this as my phone number in Thailand is different than the one in the US. I was told by a very clever representative that I needed to come into the bank to change the number. I wrote back that I was out of the country and could NOT come in to change the number, but that my son was AT my number and could take the call. The same rep wrote back that I should add my son's name to the account for that to work. I wrote back and asked her to add my son's name to my account. She wrote back saying that I would have to come into the bank to add his name... I wrote back that I was out of the country and could NOT come in to add his name. I asked again HOW I could deal with this problem while being out of the country. She wrote back and told me that her supervisor told her that SHE could enter my Thai phone number, which she did. Unfortunately, their automated system, while allowing for longer numbers to include dialing International country codes, doesn't allow for the 011 prefix to allow their system to access the International dialing service. And their human Customer Service can't override the new computer security protocols... It must be accessed by the automated computer system.
It's a good thing Life Support isn't computer controlled. Oh... wait....
Stitchawl
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I work in IT and I have a mantra, it goes like this: all systems are powerful until one adds business rules.
I also have another mantra: technology: bad for you; bad for me.
I was thinking of printing t-shirts and wearing them on Fridays.
