Quote:
Originally Posted by blueberry pie
I purchased the new Kobo Aura from the Kobo US website and the unit was defective upon arrival (the 'pinprick of light'). I called customer service immediately and have been getting the run around. I am too exasperated to go through the details, but they have twice asked for photographs, asked if I damaged it, and now have sent me another list of questions. The latest questions are basically name, address, purchase info - information they already have. At the end of the questions they refer to 'next steps'. So far, I have made two phone calls and there are nine emails between us. If I weren't so annoyed, it would be comical.
I feel they are just delaying. I really don't want to start a thread to list customer service complaints, but wonder how many people are having the same experience.
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That should be the last email before they send you instructions.
I just had that email over here Down Under and they replied about 15mins later with the address and instructions for me to return the device.