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Originally Posted by Gardenman
Does anyone know what this companys customer service is like? How easy would it be to replace a bad reader?
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Unfortunately not. I was actually amazed to see how many different readers they have on the market. It suggests that they have been in business for a while, but when I tried to post about this reader, I realized we don't have a subforum for their readers.
ETA: I found a bit of info about Icarus on
goodereader.com (emphasis mine) - no idea in which year this was written, though...
Quote:
Icarus is doing some very innovative things in the e-reader sphere. The company has only been around for a few years and most people have never heard of it. I only recently became aware of Icarus when researching good 9.7 inch readers to appeal to students and working professionals. After our Hands-on Review of the Icarus Excel, I naturally had to test its other new products.
I am really pleased with the overall build quality and reading experience. There are no crazy advanced features to clutter the UI or make life anymore confusing thn it needs to be. It is marketed to compete with companies like Onyx Boox, Ectaco, Pocketbook, Bookeen, and others. Many sub-par devices launched by the competition give you a lackluster experience. Pocketbook has good build quality, but the internal hardware components often make it rather sluggish, Onyx Boox has abysmal customer service and good luck trying to RMA anything. Ectaco often makes very low-quality products, but is a shining beacon of hope in the e-reader world with the Jetbook Color, which uses e-Ink Triton. Icarus does an excellent job at maintaining both good customer service and a quality e-reader.
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