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Old 09-23-2013, 12:54 PM   #909
Blue2u
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Posts: 1,974
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Join Date: Mar 2012
Location: CA
Device: Kindle Paperwhite
Quote:
Originally Posted by apesmom View Post
Has anyone emailed Kobo support using their webform in the past few weeks?
Last night I purchased a book but the download was for something else, didn't even get a confirmation email.

Also never heard anything back when I sent an email about the prices changing on books listed as $1.99 but appearing much higher on the check out screen. That was over a week ago. I'm wondering if those issues are just being sent off into a black hole from their new website.
I would double check to see if you even got billed for it. I bought a book last week, accidentally hit 'enter' when the 50% off code didn't go through, and long story short, for some strange reason, after I emailed them I got the book for free, the charge never even went through?! True story, strange but true!

ETA: I always use the kobo-help email, I don't trust their website at all, it's always screwed up for me
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