[llcj]

Originally Posted by meeera

I don't know from "reasonable", but in terms of "legal", that depends where you live. In Australia, since Jan 1 2011, when you have a major problem with a product, the consumer has the choice of whether to have a replacement or a refund. Not the retailer.

"Major" is further defined:

Again, I think we are talking about two different issues. I understand that the fifteen day return is a return for any reason at all including simply not liking the colour of the device, for example or just simply changing your mind.

I think you are talking about warranty issues and in that respect the Australian law has it right. All countries should have similar laws.

Edit:

I've just reread your quote more carefully and realised that it probably covers more than what warranties usually cover (although I'm not a lawyer so I probably don't know what I'm talking about https://www2.mobileread.com/i/smilies/smile.gif.)