Quote:
Originally Posted by llcj
From memory, I believe the warranty is a one year limited warranty. I think what japes was looking for was a return with full refund, no questions asked. Kobo's policy on this is fifteen days; if you purchase online from a retailer such as ChaptersIndigo, the return period is thirty days.
|
It does not matter. The device was shipped out. Warranty should be from date of receipt. Regardless its really no skin off of Kobos' nose to do a refund + or minus a few days. Regardless had they offered to give him a choice of a refund or a replacement may have gone a long way to provide superior customer service and customer retention.
regards
Jack