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After spending the better part of 1.5 hours on live chat, and, confirming that the machine is, in fact, non-functioning, they proceeded to indicate to me that, because it has been more than 15 days since the order date (9/3/13 order date), I could not return this for a refund. I indicated to them that it has been significantly LESS than 15 days from the date of receipt (last Tuesday...11 days ago) and that the machine is NOT WORKING. Too bad, basically.
LOL.
So, I had to call my credit card and dispute the charge. The provisional credit has already been applied.
But, I can't help but think that, with Amazon, something like this would simply NEVER happen.
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