Quote:
Originally Posted by Lynx-lynx
Kobo told me in the first email response that
"Please be advised that Kobo does not provide refunds unless there is something wrong with the eBook in question as all sales are final. However, we will be happy to with a Kobo store credit of $9.69 AUD " (It's in a post on the first or second page of this thread)
I'm not going to do anything about the store credit because I've already changed the kepub to an epub via using the extension .epub to the end of the kepub file - so I have it now as an Epub.
But I've been asking Kobo for an Epub because that's what I attempted to buy and still want from them.
The only reason that I could successfully change the kepub to an epub (apparently) is because its DRM free.
Well, I assume it's DRM free because Kobo has yet to answer that point as well (and now obviously doesn't intend to!!).
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I see that we share a country of residence (g'day!). Declining to offer a refund on incorrectly advertised goods and services breaches our consumer laws, doesn't it? Is there any way you can bring this up with Kobo for future reference? As much as I love Kobo's discount codes, a company should not be selling internationally if they won't obey the consumer laws of another country.