Quote:
Originally Posted by Lynx-lynx
Okay, so I got an email back from Kobo re continuing Customer Care issue of not getting an Epub for the ebook I bought last Sunday:
The Modern Web
By Gasston, Peter
Grand Total: $9.69
In short - I requested to be sent the Epub version of this O'Reilly published book and Kobo said:
'We have made the necessary checks, in which we are unable to locate the eBook "The Modern Web" in the ePub file format. We apologize for any inconvenience this may have caused.
We will pass on your book request to the Kobo Content Acquisitions team. However, keep in mind that it may be some time before we’re able to obtain this particular title. Our team is uploading new and hot titles every day, so keep watch!
Please note: While we have marked this ticket as ‘solved’, this is an internal classification and is not meant to confirm that your book request has, or will be, implemented, only that your request will be reviewed by a member of the Kobo Content Acquisitions Team. '
|
So am I getting this right: They expect you to wait for the epub, which they may or may not put up, indefinitely - and they aren't offering you your money back or at least a store credit? Although they were the ones who didn't supply the absolutely vital information about the book's format in the first place?
If that is really what they are doing here, it's about as bet as it gets in the world of customer service.
Concerning rules about the formats they offer a book in - that's an enigma shrouded in a mystery. There is one book I bought several weeks ago (NOT from Kobo in the end), which was (and still is, I checked) offered as a regular epub in every friggin' store in the world, but Kobo only have it as a kepub. Fortunately I still get the old Kobo page, so I could see what was going on. With the new design, that would have caused me no end of trouble, especially as it was an expensive book.
So, concerning the poll: of course the format of the book is essential. What else?