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voracious71 · 09-20-2013, 11:55 PM

I received an email a week ago telling me that per my request, my order was cancelled. Except that I never asked them to cancel.

Also, the hokey pokey dance they do with the charges caused inconvenience at my bank..they flagged my card for suspicious activity. I had to call and tell them that it was just KoBo misbehaving again.

I sent Kobo a peeved email, and told them that while their hardware is excellent, their customer service and ordering system is terrible. They said I'd have to reorder the Aura. I told them forget it, and I want a refund..because the charge was taken out of my account. They tell me I should see that in 48 hours. Nope.

What do I find today on my doorstep? My Kobo Aura. What the hell is going on!

The Aura is nice, but holy cow, I've undergone root canals that were less stressful than dealing with Kobo's CS..

09-20-2013, 11:55 PM	#148
voracious71 Addict Posts: 384 Karma: 1360936 Join Date: Aug 2008 Location: Quahog, RI Device: Nook, Kindle PW4, Kobo Clara	I received an email a week ago telling me that per my request, my order was cancelled. Except that I never asked them to cancel. Also, the hokey pokey dance they do with the charges caused inconvenience at my bank..they flagged my card for suspicious activity. I had to call and tell them that it was just KoBo misbehaving again. I sent Kobo a peeved email, and told them that while their hardware is excellent, their customer service and ordering system is terrible. They said I'd have to reorder the Aura. I told them forget it, and I want a refund..because the charge was taken out of my account. They tell me I should see that in 48 hours. Nope. What do I find today on my doorstep? My Kobo Aura. What the hell is going on! The Aura is nice, but holy cow, I've undergone root canals that were less stressful than dealing with Kobo's CS..