Quote:
Originally Posted by fjtorres
Indeed, mediocre companies treat customer service as a cost center to be minimized instead of a core competence to be nurtured. That is one of the most common reasons that "shiny" doesn't last.
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Precisely! Give me good customer service when I have a problem and you will pretty much have me as a customer forever who will gladly spread the word about how good you are!
Many talk the talk but refuse to walk the walk. They will not get my money.