Thread: Bezos speaks
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Old 09-20-2013, 07:30 PM   #13
cfrizz
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Quote:
Originally Posted by fjtorres View Post
Indeed, mediocre companies treat customer service as a cost center to be minimized instead of a core competence to be nurtured. That is one of the most common reasons that "shiny" doesn't last.
Precisely! Give me good customer service when I have a problem and you will pretty much have me as a customer forever who will gladly spread the word about how good you are!

Many talk the talk but refuse to walk the walk. They will not get my money.
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