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Will I join the ranks of cranky Kobo owners? Time will tell. It's looking like trouble.
After a wonderful order and delivery process, my Aura arrived today with a small glittering hole of light in the screen. I called customer service and was put on hold several times so the gal could "investigate". I was told I would receive an e-mail and I was to respond to it with a photograph of the hole!!! I asked when I might hear back after I replied and was answered "24-48 hours". Well, it's sent, but I don't hold out much hope for an expedited return and reship.
Truly great customer service would have emailed me a return shipping label and given me the option to reorder a new one. I would gladly have allowed them to charge my credit card and credit me when they received the defective one.
For the premium price of this reader, I expect better service.
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