Quote:
Originally Posted by AnemicOak
Bezos has been saying similar things for years. Doesn't seem to have inspired Amazon's competitors to have better CS.  |
To many companies "customer service" is just cost.
Most companies want you to buy stuff, and then go away, until you want to buy more stuff. These companies don't understand that this is not what makes a product or a company great.
A company becomes great if it reacts adequately to a problem/question, and resolves it promptly. In the end, it's the CS that will be remembered when buying other products.