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Okay, so I got an email back from Kobo re continuing Customer Care issue of not getting an Epub for the ebook I bought last Sunday:
The Modern Web
By Gasston, Peter
Grand Total: $9.69
In short - I requested to be sent the Epub version of this O'Reilly published book and Kobo said:
'We have made the necessary checks, in which we are unable to locate the eBook "The Modern Web" in the ePub file format. We apologize for any inconvenience this may have caused.
We will pass on your book request to the Kobo Content Acquisitions team. However, keep in mind that it may be some time before we’re able to obtain this particular title. Our team is uploading new and hot titles every day, so keep watch!
Please note: While we have marked this ticket as ‘solved’, this is an internal classification and is not meant to confirm that your book request has, or will be, implemented, only that your request will be reviewed by a member of the Kobo Content Acquisitions Team. '
I wonder what format they got the book from in the first place - because Kobo must have had to convert it to their kepub format themselves (or had the publisher do it on their behalf).
In the meantime, the publisher O'Reilly, definitely has Epub books, so why on earth didn't Kobo get that copy as well!
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