Geez, what a gong show at Kobo..
I ordered on the 10th and got a order confirmation email and my CC was charged the full amount..
On the 12th I chatted with customer service and I asked if it had shipped:
Quote:
Nelson G: Thank you very much for waiting.
Nelson G: I found your order that will begin to ship out on September 16th and you will receive a confirmation email within 48 hours.
Mike: ok, thank you..
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On the 17th, still nothing so I sent an email to customer support:
Quote:
Hi,
Has this been shipped yet? I still have not received a shipping confirmation. If this has NOT been shipped, I would like to cancel my order and have my CC credited back please... --
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and got the standard reply:
Quote:
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Thank you for contacting Kobo Customer Care. Your question has been received and you can anticipate a response within 24-48 hours.
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On the 18th I get this response:
Quote:
Dear Mike,
Thank you for contacting Kobo Customer Care.
You contacted us requesting information on your order. After verification your order has not been shipped. We will escalate this matter to the Direct Orders department requesting a cancellation for your order #xxxxxxxx.
We apologize for any inconvenience this may cause you.
If you have any further questions do not hesitate to contact us again or visit www.kobobooks.com/help
Your reference number :xxxxx-xxxxx
Sincerely,
The Kobo Team
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So I drive to FutureShop and see they have them on the shelf.. I try to buy one, but they say they can't sell it till the 19th.... ARGHHHH
This morning I reserve my Aura at FutureShop.. now guess have shows up in my email:
Quote:
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Your order has shipped! - Thank you for your purchase.
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my Aura was shipped out on the 16th and should be here on the 23rd... unbelievable...
Here the tracking so far:
Quote:
MISSISSAUGA, ON, CANADA
Monday, September 16, 2013 11:07 PM
ITEM PICKED UP BY CANADA POST
Monday, September 16, 2013 10:41 PM
ITEM IN TRANSIT
Monday, September 16, 2013 10:38 PM
ELECTRONIC INFORMATION SUBMITTED BY SHIPPER
Monday, September 16, 2013 7:50 PM
ITEM PROCESSED AT POSTAL FACILITY
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