Why customer focus is key:
Quote:
"If you have a customer-centric culture, that cures a lot of ills,” responds Bezos. “Let’s say you’re the leader in a particular arena, if you’re competitor-focused and you’re already the leader, then where does your energy come from? Whereas, if you’re customer focused, and you’re already the leader, customers are never satisfied.”
He continues, “If you’re customer-focused, you’re always waking up wondering, how can we make that customer say, wow? We want to impress our customers — we want them to say, wow. That kind of divine discontent comes from observing customers and noticing that things can always be better.”
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Video of the interview linked at:
http://www.geekwire.com/2013/intervi...s-competitors/