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Earlier in this thread I stated that I pre-ordered on 9/13 from the Kobo US website. On 9/17 Kobo sent a shipping notice with a tracking number. As of 12:15pm eastern time, my status is as follows, from Canada Post (service is stated as "expedited USA" 4-10 business days):
2013/09/18 05:15 USORDS, International shipment has arrived in a foreign country
2013/09/17 12:44 International item has left Canada
2013/09/16 15:43 ETOBICOKE Electronic information submitted by shipper.
So far, all is well with my Kobo karma. Massachusetts isn't far from the Toronto area, so perhaps that's part of my good experience. It will be interesting to see what happens to tracking now that it's out of the Canada Post. I do wonder about the inconsistency with service in various countries. One would think the company would strive for excellence in communication within the largest customer bases. I don't think the US is near the top of that list. No one I know has heard of Kobo.
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