Quote:
Originally Posted by Venus
I bought True Shot by Joyce Lamb at Kobo during the fabulous code sale. I tried to download it yesterday and couldn't . I called Kobo and they too could not download it.
Their email said:
"This is a follow up email regarding your call today. You called stating that you were unable to download the book "True Shot" by Joyce Lamb to your Sony eReader because you were getting a very long error message. The book was tested and I confirmed that I was getting the same error message that you were.
We will provide you with a Kobo store credit"
What I want to know is since I bought it with my money, why isnt my money being returned to me? They really were very nice and I don't mean to be knit picking even though I obviously am. I was just wondering if this was the policy with Amazon and Barnes and Noble. Thanks to the Code Fairy I am only talking about $2.80 but it could have been a $10 book.
Now I am going to bury myself in one of the other wonderful books I bought and maybe someone knows whether this is the same policy at Amazon.
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Kobo has always had a no returns policy but they do give store credit if you can't download the book or the book is defective.
Amazon is different. They refund your books in the way it was purchased. If you paid by credit card then you get refunded to your credit card. I have return a few books some high dollar like close to $20 because Hubby's Professor at the last minute change what book was needed for an assignment. You have 7 days to receive a refund from Amazon but I have gotten Amazon to refund much later but those are always store credit.
I don't think you have to worry about refunding books at Amazon unless you abusive it like some people. Like if you were to return alot of books in a short time then they could flag your account but the occasional return Amazon understands. When you return a book during the 7 day period there is small form to fill out on why you are doing so. I wont return a book after I read it to me that's just silly.
Now Audible has a different policy. If you didn't like the book then you have up to a year to exchange for another one. I love this because sometimes I get a narrator that is just horrible!