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Old 09-16-2013, 09:53 PM   #659
Venus
Country girl
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Posts: 313
Karma: 1536686
Join Date: Nov 2010
Location: New York
Device: Too many
I bought True Shot by Joyce Lamb at Kobo during the fabulous code sale. I tried to download it yesterday and couldn't . I called Kobo and they too could not download it.
Their email said:

"This is a follow up email regarding your call today. You called stating that you were unable to download the book "True Shot" by Joyce Lamb to your Sony eReader because you were getting a very long error message. The book was tested and I confirmed that I was getting the same error message that you were.

We will provide you with a Kobo store credit"

What I want to know is since I bought it with my money, why isnt my money being returned to me? They really were very nice and I don't mean to be knit picking even though I obviously am. I was just wondering if this was the policy with Amazon and Barnes and Noble. Thanks to the Code Fairy I am only talking about $2.80 but it could have been a $10 book.
Now I am going to bury myself in one of the other wonderful books I bought and maybe someone knows whether this is the same policy at Amazon.
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