Thread: Format: How important is knowing the format before purchase
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Old 09-16-2013, 09:31 PM   #8
Lynx-lynx
Treachery of images ...
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Posts: 4,123
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Join Date: May 2012
Location: Australia
Device: Sony 650, Kobo Glo, H2O, Aura One, Forma, Libra 2, Libra Colour
Quote:
Originally Posted by ectoplasm View Post
I would immediately ask for a refund if they tried to surprise me with a PDF. If they can't (or won't) display basic information about a purchase, I'm inclined to go elsewhere.
I'm in a Customer Service issue with them at the moment re my buying an O'REilly ebook from Kobo on Sunday via their 'new look' Aus website and didn't know that I was buying a kepub, and still don't know officially the DRM status.

They told me the following when I asked for a refund:

'Please be advised that Kobo does not provide refunds unless there is something wrong with the eBook in question as all sales are final. However, we will be happy to with a Kobo store credit of $9.69 AUD within 48 hours.'

My latest request of them is that they issue me with the EPUB version of the book, and tell me the DRM status.
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