[Lynx-lynx]

I've just gotten an email response from Kobo re my complaint that no ebook format was displayed prior to my purchase of an O'Reilly book yesterday:

Spoiler:

My complaint:

Today I purchased an ebook without realising that it wasn't in epub format.

Apparently it's in kepub format - which I would not have purchased.

I only buy Kobo books in epub format.

It seems that Kobo may have breached Australian consumer laws because Kobo did not identify pertinent details, that is the ebook format, prior to the sale of the ebook.

I want a refund.

Kobo's response
Thank you for contacting Kobo Customer Care. We are sorry to hear that your purchased book "The Modern Web" is not compatible with your Kobo Glo eReader and you weren't able to verify the file format before purchase. We will be happy to assist you regarding this issue.

Please be advised that Kobo does not provide refunds unless there is something wrong with the eBook in question as all sales are final. However, we will be happy to with a Kobo store credit of $9.69 AUD within 48 hours.

My response back to them
Your response to my complaint comes across as wilful misrepresentation because you did not respond to the issues I clearly raised.

That is - the ebook did not display information as to the format prior to purchase. And nor does it display format information post purchase - one needs to 'guess' the format.

Nor do I know whether the ebook is DRM free or not DRM free because it also is not written on the site information regarding the ebook I bought. This is very important information.

I only buy Kobo ebooks for 2 reasons:
i) they are in EPUB format
ii) the price

The 'new' Kobo Australian website does not state in words the format of any of the ebooks that I've looked at. That is more than likely a breach of the Australian Consumer laws because the format of an ebook is highly pertinent to the purchase information decision making process.

It is also imperative to know the DRM status of an ebook prior to purchase.

I again ask you to address my areas of complaint.

So, this looks like it's going to be a longish chat until Kobo identifies with the area of complaint being the lack of format info.

Edit
For info,the book I purchased is:

The Modern Web
By Gasston, Peter