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More features/options also means more support emails and calls.
I was going to order a Kobo Aura, but the more research I do the more I'm concerned about reliability with the Kobos. I ended up preordering the new Kindle PW Wifi and have checking out as many review videos as I can. I've noticed two things:
1) The screen looks pretty great with the light turned down.
2) Most of the reviews have the light on full-blast, making the video footage of the screen mostly worthless.
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