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Honestly, I don't know of *ANY* ereader that is 100% perfect, just read reviews and that's evident. However, no other ereader device - and please correct me if I'm wrong - has as many firmware updates as the Kobo does. I have no issue with bug fix updates (if they fix the bugs), but updates purely to change the UI or push the store onto us is annoying. And those of us with older machines may be having problems due to the newer firmware being made for readers with different capabilities.
I'm not a programmer, but I am married to a pretty good one. I know that you cannot write software that is bug free, you can't possibly account for every scenario that will happen. HOWEVER, software can be written that is more stable than the stuff that Kobo pushes out every 6 months, taking into account known parameters such as sideloaded books and SD cards. I'm not expecting "bug free" software, but I DO expect software that allows you to actually USE the device they way it was designed. If it takes me 1 hour, or even 10 minutes, to boot up my device with an SD card, then the Kobo is NOT working the way it was designed to work. If Kobo declines to fix this, but adds a new way to shop at their store, then yep, I'm going to be fed up and frustrated with my reader.
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