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Bad experience. I just got into the e-reader bandwagon and wasn't smooth. Ordered the Aura HD through Kobo's website and got charged in CAD rather than NZD. Ask for a refund. Contacted customer service twice and said already escalated to 2nd level. Got an email yesterday and said will escalate to another different dept.
This is in the 8th day now. Not my mistake but theirs and yet take so long to process my refund. This is like buying from a dodgy website. Still waiting . . .
Ordered the Aura HD from my local bookstore on last Sunday and it arrives yesterday.
My advise, if your local stores sell Kobos' devices, buy from them.
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