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There have been a lot of people who have been disappointed (or at least a few people who have been disappointed loudly) and probably more than a fair share of people who are satisfied but they're probably not going to post that on the forums. I've had to contact them a few times and I can't say I have much to complain about. I like the fact that I've never needed to contact them for anything to do with my reader because it's been absolutely solid. I have had to contact them about website/subscription issues.
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