Master Of War by David Gilman from Head of Zeus (£0.99) is the Amazon UK
Kindle Deal of the Day (September 2) *Wait for price to reflect discount before 1-clicking
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Customer review: "...an excellent book with characters that brings the medieval period...to life."
England, 1346: For Thomas Blackstone the choice is easy - dance on the end of a rope for a murder he did not commit, or take up his war bow and join the king's invasion of France.
As he fights his way across northern France, Blackstone will learn the brutal lessons of war - from the terror and confusion of his first taste of combat, to the savage realities of siege warfare.
Vastly outnumbered, Edward III's army will finally confront the armoured might of the French nobility on the field of Cr?cy. It is a battle that will change the history of warfare, a battle that will change the course of Blackstone's life, a battle that is just the first chapter in a book of legend - Blackstone: Master of War.
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Fireside (The Lakeshore Chronicles - Book 5) by Susan Wiggs from MIRA (£0.99) is the Amazon UK
Kindle Romance Daily Deal (September 2) *Wait for price to reflect discount before 1-clicking
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Customer review: "Superb series of books. Thoroughly enjoyed all of them."
Dreams come true with Susan Wiggs
Kim van Dorn was living the dream. The best publicist on the West Coast and girlfriend of a star – it all seemed too good to be true. There was just one catch: it was. Now that Kim’s perfect life has imploded she flees to Willow Lake to start over. With no career and moving back in with her mother, Kim is afraid of what the future might hold. To protect her heart she vows never to let another man in – and then sexy baseball player Bo turns up and challenges all her rules. A fresh start and a supportive community are just what Kim needs to push her into a bigger and better future. While she’s making a new life for herself, Kim must learn to leave the past in the past and that risking her heart won’t always end in disaster. Perfect for fans of Cathy Kelly
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Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning, Kerry Bodine from Amazon (£0.99) is the Amazon UK
Kindle Business Daily Deal (September 2) *Wait for price to reflect discount before 1-clicking
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Customer review: "This a thorough review of why customers need to be put at the centre of your business and what that means in practice."
What simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the Mayo Clinic better serve both doctors and patients?
The solution in each case was a focus on customer experience, the most powerful—and misunderstood—element of corporate strategy today.
Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew twenty-two percent.
In an age when customers have access to vast amounts of data about your company and its competitors, customer experience is the only sustainable source of competitive advantage. But how to excel at it?
Based on fourteen years of research by the customer experience leaders at Forrester Research, Outside In offers a complete roadmap to attaining the experience advantage. It starts with the concept of the Customer Experience Ecosystem—proof that the roots of customer experience problems lie not just with customer-facing employees like your sales staff, but with behind-the-scenes employees like accountants, lawyers, and programmers, as well as the policies, processes, and technologies that all your employees use every day. Identifying and solving these problems has the potential to dramatically increase sales and decrease costs.
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