Wow, that's too bad that you got a bad device.
About it feeling "plasticey".. well it is plastic... but I found it quite sturdy.
The other big advantages the Jetbook has over the Sony are dictionary lookup and folder support.
It is a pretty nice little device... but I wouldn't recommend it unless the price comes down to less than $200. Except for people that don't like or can't tolerate the eInk refresh time/flash. I'd rather have this than a backlighted LCD.
BOb
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