Quote:
Originally Posted by Kythe42
I just got an Asus Memopad and Google Play said that Calibre Companion was compatible with my device. I purchased the app and tried installing it multiple times, but it said it was unable to install on storage or sdcard(don't have and sdcard inserted).
I immediately returned the app because I don't know how long it will take me to get help with this issue. Thanks in advance for any help you can give. I'd really like to be able to use this app since the Android ereaders I've tried so far don't seem that great for making custom folders.
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Sorry, but I really have no idea why CC cannot install, assuming that you purchased CC from the device itself. The only thing I can think of is that there isn't enough memory, but that would be very strange considering that CC is not large and that the device is new. Hmmm ... another problem could be a flaky network, so the download is failing.
I looked at the specs for the memopad, and it looks a lot like the original Nexus 7 (made by Asus). Again, that leaves a mystery, because more than 20% of our users are using the original N7. And 14 CC users have a Memopad 10. However, there are no CC users with a Memopad 7.
My suggestion:
- Ensure you have a good connection to the internet
- Buy CC from the memopad
- Attempt to install.
If this fails, then do as you did before -- get the refund in the 15 minute window. We are out of luck.
Do note that if something goes wrong and the 15 minute window closes, contact us and we will manually give you the refund. You can use the "contact us" form on
www.multipie.co.uk, or the email address at the bottom of every page.