MobileRead Forums - View Single Post - Help! DRMed books crashing the UK PRS-505 on a Mac

iCowboy · 09-26-2008, 01:54 PM

My new Reader works.

(this is a copy of the message I've just posted to the Adobe Forums, so you don't need to read both)

Hi everyone.

I have some good news - I can read DRMed eBooks - but I needed to get a new Reader. After Adobe's exhaustive experiments with my old Reader we came to the conclusion that there had to be something wrong either with the hardware or the software of my Reader.

Sony UK have been entirely useless, but Waterstones have come up trumps (thank-you Kieren at Midsummer Place) and were able to replace my Reader with a brand-new machine.

I've just tried reading two books from the Waterstones store that caused my old Reader to crash and they opened immediately.

I have a working Reader!

So the question remains, is there a bad batch of Readers circulating in the UK? Enough of us have had trouble to suggest that some of the first machines may have had corrupted firmware. If you haven't had your machine replaced, it might be worth going to your retailer and asking for a replacement.

The only drawback with this is that the Reader is in VERY short supply in the UK, so please phone them and ask if they have stock before you make a trip.

Thanks to Peter at Adobe everyone here for their ideas. If I can do anything, here's the place to ask.

Mike.

09-26-2008, 01:54 PM	#29
iCowboy Enthusiast Posts: 29 Karma: 14642 Join Date: Sep 2008 Device: Sony PRS 505	My new Reader works. (this is a copy of the message I've just posted to the Adobe Forums, so you don't need to read both) Hi everyone. I have some good news - I can read DRMed eBooks - but I needed to get a new Reader. After Adobe's exhaustive experiments with my old Reader we came to the conclusion that there had to be something wrong either with the hardware or the software of my Reader. Sony UK have been entirely useless, but Waterstones have come up trumps (thank-you Kieren at Midsummer Place) and were able to replace my Reader with a brand-new machine. I've just tried reading two books from the Waterstones store that caused my old Reader to crash and they opened immediately. I have a working Reader! So the question remains, is there a bad batch of Readers circulating in the UK? Enough of us have had trouble to suggest that some of the first machines may have had corrupted firmware. If you haven't had your machine replaced, it might be worth going to your retailer and asking for a replacement. The only drawback with this is that the Reader is in VERY short supply in the UK, so please phone them and ask if they have stock before you make a trip. Thanks to Peter at Adobe everyone here for their ideas. If I can do anything, here's the place to ask. Mike.