Quote:
Originally Posted by selina4books
Twice in the last few days my Aura has become unresponsive while reading. Everything's going fine, then suddenly the page won't turn...it freezes for no apparent reason. Trying to put it to sleep or turn it off does nothing, the paperclip trick does nothing, so I reset to factory defaults and it lasted a couple days, but this morning it stopped working again. I had to use the paperclip again but yet again even that didn't work. Left it plugged in a couple hours and it rebooted. It sat here all day and tonight I picked it up to read. It's in a Kobo sleep cover, and it was sleeping with the book cover showing when I opened the cover. It woke and was on the home page, I tapped the book I wanted to read, the book opened...and I couldn't turn the page. Holding the power button makes the screen go white. Paperclip got it to act like it was booting, but it got stuck on the fourth square.
Firmware is 2 8.1. Is it time to call customer service or have I overlooked something? It has no memory card installed and about 250 books on the device. Anyone have any ideas?
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I've had to do a factory reset 5 times in the last two weeks - always on pubs converted to kepubs. While reading a page turn is unresponsive. Nothing gets it moving except a factory reset with the hardware buttons.
I've just downgraded to 2.6.1 and will see if this deals with the problem.