Quote:
Originally Posted by albertoLP
I understand its MONEY if the assume my broken unit, but I just felt I lost MONEY for doing nothing wrong. Moreover, I have a shinny new cybook on a case aparently perfect. You could even use it as a mirror, because is so clean. But if you turn it on, it does not work. I have a shiny frisbee that cost me almost 400€
My fault or their's? If they claim it was my fault I do not feel happy at all, coz it wasn't.  The device is extremely delicate to pressure... thats bad enough for this kind of device, but I wasnt even told... |
Alberto,
With the
very greatest respect to you, there is no device on the market which is likely to have survived what you did to it.
You've told us that you put the Gen3 on the back of a couch, and then leaned back on it. Even though it wasn't with your full weight there must, nonetheless, have been several kg exerted on the device, and without anything rigid behind it it would have flexed and the glass substrate snapped like a dry twig. Any eInk device would break in those circumstances.
There won't be any visible signs of damage because it's the
internal glass substrate that breaks. The outer plastic screen will flex if you apply pressure to it - the glass underneath it unfortunately will not.
I can understand that you're upset about it but, with all respect, I think that you have to blame yourself for this breakage, given the circumstance that you've described to us.
Bookeen will replace the screen for €120. If you don't want to have it repaired yourself, why not sell it so that someone else can have it repaired?