HarryT, if you dont get paid from booken, you are losing money man. So quick responses avoiding any kind of bad publicity for them. Maybe you should answer their mail instead of them
When everything is ok you dont need to complain about it and the sun shines in the sky. But when it doesn't, i think you can not defend them that hard. Simply coz you just dont know what happened. Its easy to get along when everything is fine, It seems that was the case with you.
I understand its MONEY if the assume my broken unit, but I just felt I lost MONEY for doing nothing wrong. Moreover, I have a shinny new cybook on a case aparently perfect. You could even use it as a mirror, because is so clean. But if you turn it on, it does not work. I have a shiny frisbee that cost me almost 400€
My fault or their's? If they claim it was my fault I do not feel happy at all, coz it wasn't.
The device is extremely delicate to pressure... thats bad enough for this kind of device, but I wasnt even told...
Plus, the software is not finished yet... still buggy and crappy...
I love ebooks but I will wait for another better device, cheaper, less buggy and I will avoid booken in my next buy (just not to stumble on the same rock)