MobileRead Forums - View Single Post - kobo touch drive inaccessible after software install

DWoodhouse · 08-16-2013, 05:41 PM

Hi all,

I was just wondering if others have encountered this issue.
I just received my new kobo today and installed it. However, after installing the software the e-drive becomes inaccessible (windows tells me it needs formatting)

After several tests/factory resets I figured out that the reset kobo (not yet installed) does allow access to the e-drive, so its only after the software install through either wifi or the desktop client that it breaks the internal hd.
the sd card still works after that, but i am unable to sync since the main hd is not accessible

another symptom, though it might just have been false advertising:
It's supposed to be a 2gb drive, but windows only sees 1,3gb (before and after software install)

is it safe to say the kobo is broken, or is something else going on?

08-16-2013, 05:41 PM	#1
DWoodhouse Junior Member Posts: 3 Karma: 10 Join Date: Aug 2013 Device: kobo touch	kobo touch drive inaccessible after software install Hi all, I was just wondering if others have encountered this issue. I just received my new kobo today and installed it. However, after installing the software the e-drive becomes inaccessible (windows tells me it needs formatting) After several tests/factory resets I figured out that the reset kobo (not yet installed) does allow access to the e-drive, so its only after the software install through either wifi or the desktop client that it breaks the internal hd. the sd card still works after that, but i am unable to sync since the main hd is not accessible another symptom, though it might just have been false advertising: It's supposed to be a 2gb drive, but windows only sees 1,3gb (before and after software install) is it safe to say the kobo is broken, or is something else going on?