Quote:
Originally Posted by Blossom
I hate when they do that. I got a email from someone who said she would follow up but never did. It's fixed though! Oh man the weird people over at Amazon's forum told me not to report it as it would only cause the tech support more grief.  One person claimed to work on large software systems. They just don't get if you don't report something it can't be fixed and if not enough report it that it wont get top priority status. That persons posts got like 15 helpful likes. People over there are gullible! |
Yeah. It doesn't help with one guy posting daily problem reports on his 66K+ library (it times out trying to load the MYK page and at that size, you hit limits on your PC for memory). I agree with him that they need to fix things, but daily whines don't help.
So, everyone there (that hasn't run away, from what I can tell) thinks all complaints about MYK are due to massive library sizes and are just going to "make things worse" in some way.
I keep hearing rumors of an improved MYK page (hopefully what we got over the weekend wasn't it), but it really seems as if the people working on it (a) don't have Kindles and (b) don't read. I'm not sure anyone there even has any computer science training (other than teaching themselves programming in high school) - there are now three separate areas to manage your Kindle library, which don't communicate (and the very oldest one could have killed anything out there, eliminating the use of Calibre by many who only use it for library management ... but they kept killing off features and breaking it more and more). On the affiliate forums, we see bad data in reports at least once a month, it seems, as they 'test' code on the live site, then have to go back and both fix the new code and recompile the reports with correct info (at least they seem to not allow such foolishness on their billing servers, as that would probably get them into trouble with the IRS and their stockholders).
I'm just glad they fixed the issue quickly (even if the support people seemed clueless that there was a problem).