Quote:
Originally Posted by trekk
Yesterday I tried to power on my Aura, but nothing happened. The power slider seemed to be unresponsive. After plugging the device to the usb-port it restarted . I tried to open a book, but nothing happened, the screen seemed to be frozen again. Plugging the device out and in again made the Aura reboot. After I had tried this several times, I checked if Calibre would recognize the device. It did and so I applied one new book to my Aura.
After safely removing the device from my mac, nothing happened, the screen remains unchanged. Again I plugged the device in, it rebooted and showed the picture below (Aura.jpg).
Then I decided to do a factory reset via the menu. The reset process started and got stuck in the restoring screen, 2 bars from 5 (Aura2.jpg). The screen is frozen now. I tried every known reset procedure multiple times, each while connected to the mac or connected to a power-plug or even disconnected. I repeated this after having charged the device over night (though the battery has been at 90%) with no effect. I even used different usb-cables.
The LED seems responsive, but only when connected to a power source. Then the LED shows a white or blueish light, when I push the power slider. So I assumed that the device might have a frozen screen, but i could still do a factory reset from memory. But this leads to nothing.
I would open the device to check if there is something wrong with the uSD card, but that would ruin my warranty, the device is only 2 months old.
You've been very helpful in the past, maybe someone has an advice if there is anything left what I might check.
I hope I could have made myself clear, because English is not my native language. Thank you in advance  |
Do a complete pin hole reset. This will format the main memory and bring it back to the Factory condition and will now allow your device to be recognized. Your problem is most likely a corrupted firmware update and this will fix your issue.
regards
Jack